Country Team Planner

Job description

Royal Den Hartogh Logistics is a leading bulk Logistics Service Provider to the Chemical, Gas, Polymer and Dry Bulk Food industry. We have integrated our Logistic Services in four Business Units: Liquid Logistics, Global Logistics, Gas Logistics, and Dry Bulk Logistics. Safety and Operational Excellence are embedded in our culture. We understand the value of networks and partnerships, and therefore focus on developing SMART logistic solutions together with our customers and suppliers. We have a global presence, with more than 1,900 employees located in 47 offices within 26 countries. Our modern equipment includes more than 20,000 tank containers, 6,100 dry bulk containers and specialised dry bulk trailers, 350 tank trailers and 630 trucks.

About the team

Den Hartogh in Spain is continuously aiming to grow.

We have a local operations department in charge of managing all operations of Den Hartogh in Spain, Portugal and some areas in south France, and we are looking to recruit a new Country Team Planner

Main goal of this position is planning and prioritising operations to maximise performance. You manage orders for our subcontractors and collaborators through our own IT system and provide valuable feedback to our customer service and commercial departments. You also give support to our rail and ferry modality departments.

Den Hartogh is a great place to work, we care about people and their safety and wellbeing which makes us an employer of choice. We are looking for professional ambitious employees, who are searching for an opportunity to invest in their future, to build expertise and contribute to a rich and diverse culture.

About the role

As Country Team Planner, you are the main contact person for our Transport Partners (Trucking, Rail and Ferry). From the moment the customer sends a transport request, you take responsibility for execution of the orders, including (equipment) planning, booking and necessary customs administration. You are the logistics specialist who answers all of your Transport Partners’ queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements.

Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing Transport Partners and Operations, discussing commercial developments, and working on improvements.

Job requirements

About you

  • Preferably a bachelor’s degree in logistics or business administration
  • Between one - three years operational experience in an office-based environment, ideally in freight forwarding and/or shipping
  • Attention to detail, the ability to work well under pressure, and able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands
  • The desire to build relationships internally and externally
  • Willingness to undertake training and development activities

The successful candidate will have strong organisational skills, be an excellent communicator and is eager to understand all aspects of our business. As the main point of contact for our Transport Partners, you will have the desire to build relationships internally and externally and manage all transports for our customers.