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Claims Administrator

  • Stockton-on-Tees, England, United Kingdom
Staff - Insurance

Job description

Royal Den Hartogh Logistics is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned company was founded over a century ago and now has 50 locations in 27 countries. Den Hartogh has modern equipment, including more than 24,335 tank containers, 5,767 dry bulk containers, 310 tank trailers and 700 trucks.

At Den Hartogh we value all our colleagues, we pride ourselves on being a great place to work, where health, wellbeing and safety are embedded in our culture which makes us an employer of choice.

The Role

As Claims Administrator you will provide a comprehensive administrative service to support statutory requirements of processing and handling of the groups liability, equipment and commercial claims.  You will maintain accurate records, ensure compliance with billing requirements, update accounts and contribute to the internal procedures to facilitate the required legislation.

Key accountabilities:

  • Process and evaluate group equipment claims from and to third parties
  • Handle allocated claims and assist with all issues in relation to existing accounts
  • Review purchase orders and damage reporting app, assess claims and gather information to support the claim
  • Evaluate evidence and apply root cause analysis to assess the validity of claims and close accordingly
  • Co-ordinate the creation of invoices and estimates as required
  • Ensure all claims are up to date with validated documents
  • Ensure all billing requirements are met
  • Gather information and evidence of UK motor claims and report to insurers

Job requirements

Successful candidates will:

  • Have the ability to work as part of a team and individually, developing positive relationships across the business
  • Have knowledge/experience of working within logistics
  • Have a digitalised mind set with excellent attention to detail
  • Demonstrate strong organisation skills and be a good problem solver
  • Excellent communication skills; eager to understand all aspects of the business
  • Demonstrate a passion for a strong health and safety culture
  • Be interested in developing insurance knowledge

What we offer:

  • A workplace where we believe in giving trust, responsibility and taking ownership
  • A dynamic environment with a strong focus on operational excellence.  Ambition, improvement, and fun in business are part of our DNA.
  • Attractive Den Hartogh benefits package including excellent pension and life assurance schemes, 25 days holiday, cycle to work scheme (salary sacrifice), Benefit Hub, Help@Hand scheme and employee assistance programme.

How to apply

Please apply via the link on this page.  For more information about the role, please contact Sarah Langridge, HR Co-ordinator ( 

  • Stockton-on-Tees, England, United Kingdom
Staff - Insurance


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