IT Project & Process Manager (Customer solutions)

Job description

About the Team

Den Hartogh sees IT as a strategic differentiator. The combination of leading-edge IT tools and focus on business intelligence will enable state of the art smart logistics solutions for our customers.  Our unique and own developed Transport Management System (Transfusion) is at the core of our business systems. Den Hartogh’s ambitious and professional IT department is primarily based in the Netherlands with part of the team in the UK. 

The clusters IT Operations, Architecture & Security, BI Platform & Data Management, Customer & Supplier Solutions, Connected Sites & Workforce, Transport Management and Finance & HR work together as one team to support the growth and international expansions of Den Hartogh and in realizing its objectives.


About the Role

The IT Project & Process Manager is part of a team that supports the business (across Business Unites) in realizing fit-for-purpose, innovative and efficient Customer & Supplier processes and system solutions. 

You'll be responsible for carrying out the customer solutions vision and (further) defining, implementing and managing the Customer solutions roadmap, in close collaboration with the (commercial) business process teams and stakeholders. 

The role is also responsible for the proper functioning and compliance of the IT infrastructure and applications for Customer solutions.  You'll report to the IT Manager - Customer & Supplier solutions


Your responsibilities include:

  • Responsible for (project) managing end-to-end Customer solutions from design to implementation in close collaboration with the (commercial) business process teams and stakeholders. 
  • Responsible for the development of the project plan(s) and managing all aspects of the project plan (quality, time, budget, resources, risks). Key projects include: Supply Chain visibility (SCV) portal, Network Partner portal and Salesforce improvements.
  • Work collaboratively across relevant departments of the company and partner with business leaders, IT, business process owners, IT partners and other stakeholders to achieve project goals. 
  • Manage, maintain and support the Customer solutions applications (Salesforce & add-ons, Network Partner portal, SCV portal).
  • Monitor the proper functioning and compliance of the IT infrastructure for Customer solutions.
  • Responsible for preparing progress reports and presenting regular status updates to stakeholders and Steering committee.
  • Ensure and facilitate knowledge transfer to business users responsible for managing and operating business processes.
  • Organize and facilitate process workshop with end users to gather business and process requirements.
  • Maintain subject matter expertise and keep up with advancements in technologies and solutions.

Job requirements

About You

  • Bachelor / Master in Business Economics, Information Technology or related.
  • Experience (minimum of 3 years) in managing transformation in Supply Chain Management or IT in an international environment.
  • Experience in leading (international) projects and proven expertise in CRM / Salesforce and Supply Chain management processes and solutions.
  • Strong analytical mindset and problem-solving skills.
  • Excellent project and change management skills and ability to work in a structured and organized way. Qualification in project methodology; i.e. Six Sigma, Agile/Scrum, Prince II, IPMA).
  • Strong personality with the ability to run, support, and motivate stakeholders across locations.
  • Proactive and a strong drive to constantly improve and achieve results.
  • Excellent communication, stakeholder management and influencing skills.
  • A team player who drives co-creation and can engage others.
  • Strong drive for personal development; high level of learning agility and flexibility.
  • Fluent in Dutch and English, written and verbal.

What we offer:

We offer you an interesting and challenging position with a high degree of responsibility in a growing and informal organisation. The role offers great opportunities for personal development and we offer competitive employment conditions.

How to apply

Please apply via the link on this page and upload your CV and motivation. For more information about the role you can contact Michelle Slobbe (IT Manager) on +31 (6) 10557026 or Hester Boerma (HR Manager) on +31 (0)6 1314 5483.