Operations Coordinator - Modality Planning

Job description

Royal Den Hartogh Logistics is one of the leading Logistics Service Providers. The family-owned organisation was established in The Netherlands in 1920. As a bulk logistics service provider for the chemical, gas, polymer and food industry, we combine the best elements to create the optimal solution for each situation. Safety and operational excellence are embedded in our culture.

Den Hartogh has a presence in every region of the world, with premises/offices in 42 locations within 23 countries. Our workforce consists of more than 1,700 people and our modern equipment includes more than 18,000 tank containers, 6,500 dry bulk containers and specialised dry bulk trailers, 400 tank trailers and 625 trucks.

To support us in realizing our ambitions, we have a great opportunity for a fulltime Operations Coordinator – Modality Planning in our office in Rotterdam.

Our Modality Planning is responsible for the operational management of our Intra European rail & ferry services. Each day our Tank Containers arrive in depots across Europe. The Modality Team verifies the departures & arrivals of the Tank Containers and organizes the customs formalities on these Intra European services. Any delay or disturbance on these services could impact our customer satisfaction. Your team monitors these services and liaises with the several teams across Europe to make sure our customer is informed, and the impact is minimized. With a pro-active attitude and by using creative logistic solutions it is our aim to offer alternative solutions in case of (possible) deviations! With the Brexit and an increase of customs legislation you with work together with the custom administrators across Europe to ensure the correct custom declarations are followed.

As Operations Coordinator you lead the Modality Planning (8 FTE) and report to the Director Operations

  • Why should you apply for this role; you will work in a family owned business with a long term vision on individual & team development, you will be part of a large international network of coordinators throughout Europe, you will be able to have a large impact on your team & customer satisfaction. But most important; we believe in having “fun in business”!

To be successful as an Operations Coordinator we expect you to be:

The team leader

  • building a strong, autonomous and motivated Modality team;
  • building a culture of safety and quality, with shared ownership for team results and focus on improvement;

The coach

  • developing the people in the team, helping them to grow as people and as professionals;
  • creating a positive working atmosphere, with team members having fun in business;
  • ensuring the team members are aligned with company values and strategy;
  • managing the evaluation cycle (planning, progress, evaluation);
  • inspiring the team and consciously showing example behavior;
  • organizing training and regular coaching.

The manager

  • delivering the agreed results with the team;
  • actively steering processes with respect to safety, operational performance and financial results;
  • creating a culture around our 4 operational themes: disciplined routines, first time right, proactive communication, think before you act;
  • using KPI’s to monitor results, to discuss progress and to support the team.

The change catalyst

  • improving a little every day on daily routines, processes and quality;
  • leading in the local implementation of company strategy;
  • actively being involved in improvement and innovation projects;
  • implementing the next generation Transport Management Software (TransFusion2.0).

Job requirements

Your qualifications, experience & skills:

  • An education at Bachelor level or higher;
  • Experienced in the (maritime) logistics and transport sector, preferably in transport of liquid chemicals;
  • Experienced with Transport planning (preferably intermodal) and/or custom declaration;
  • Strong people skills and experience in leading a team;
  • Strong analytical skills and experience in process improvement;
  • Digital savvy;
  • Excellent communication skills in Dutch and English.


We offer you an interesting position with a high degree of responsibility in a growing, informal and international organization. The role offers opportunities for personal development and we offer competitive employment conditions.


For more information about the role you can contact Jacques Pluis (Director Operations) on +316 22669061 & Jonathan de Vette (HR Manager Europe) on +316 13145476 or apply through our website www.careers.denhartogh.com