Customer Service Apprentice

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role
Are you looking to start your career in customer service and logistics with a global industry leader? At Den Hartogh we’re looking for a motivated and enthusiastic Customer Service Apprentice to join our Dry Bulk Team.

This is an exciting opportunity to gain hands-on experience within our Customer Service, Administration and Customs functions while developing the skills and knowledge needed to progress into a Customer Service Advisor role. You’ll work closely with experienced colleagues, support day-to-day transport activities, and learn how excellent service and operational coordination keep our business moving.

What You’ll Be Doing

As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.

Your responsibilities will include:

• Supporting the management of transport orders from customer request through to delivery

• Building positive relationships with customers and internal departments through professional communication

• Assisting with customs administration and ensuring documentation is accurate and completed on time

• Inputting and maintaining accurate customer, operational and financial records within internal systems

• Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery

• Assisting with problem solving, customer queries and service issues

• Supporting KPI reporting, operational updates and customer information

• Learning how service performance, transport planning and customer expectations are managed

• Developing an understanding of logistics processes, customer requirements and commercial impacts

• Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience

Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.

What We’re Looking For

We’re looking for someone who is:

• Enthusiastic and eager to learn

• Organised with strong attention to detail

• A confident communicator

• Customer focused with a positive attitude

• Able to work collaboratively within a team

• Comfortable using IT systems and learning new processes

• Interested in logistics, transport and customer service

• Able to manage tasks effectively in a fast-paced environment

What You’ll Gain

• Hands-on experience within a global logistics business

• Structured training and development

• Exposure to customer service, administration and customs processes

• Support from experienced colleagues and mentors

• The opportunity to progress into a Customer Service Advisor role upon successful completion of the apprenticeship

What We Offer:
At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.

• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.

• Opportunities for professional growth and personal development, supported by tailored training programmes.

• A competitive benefits package, including:

  • Excellent pension and life assurance schemes

  • 25 days of annual holiday

  • Access to our Benefit Hub for exclusive perks and discounts

  • Comprehensive Help@Hand support and Employee Assistance Programme

• A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.

Sounds good? Apply now!
If you’re ready to begin your career in customer service and logistics and want to be part of a supportive and dynamic team, we’d love to hear from you. Contact Sarah Langridge, People & Culture Co-ordinator (slangridge@denhartogh.com) or apply directly via the button below.