Customer Service Representative

Royal Den Hartogh Logistics is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned company was founded over a century ago and now has 50 locations in 27 countries. Den Hartogh has modern equipment, including more than 24,335 tank containers, 5,767 dry bulk containers, 310 tank trailers and 700 trucks.

The Role

As Customer Service Representative, you are the main contact person for your customers. From the moment the customer sends a transport request you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the logistics specialist who answers all of your customer´s queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements.

Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations, discussing developments in sales, and working on improvements.

Successful candidates

Will have strong organisational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:

• a minimum of two years customer service experience in an office based environment, ideally in logistics, grade C/4 in GCSE Maths and English or relevant degree
• experience of working in a customer facing role
• an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity
• attention to detail, the ability to work well under pressure, and able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands
• the desire to build relationships internally and externally
• willingness to undertake training and development activities

What we offer:

• A position in the centre of operations and commerce. It could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
• A workplace where we believe in giving trust, responsibility and taking ownership
• A dynamic environment with a strong focus on operational excellence. ambition, improvement, and fun in business are part of our DNA
• Attractive Den Hartogh benefits package including competitive salary, excellent pension and life assurance scheme, 25 days holiday, cycle to work scheme (salary sacrifice), Benefit Hub, Help@Hand scheme and employee assistance programme.

How to apply

Please apply via the link on this page.  For more information about the role, please contact Sarah Langridge, HR Co-ordinator (slangridge@denhartogh.com).