Customer Service Representative

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Our family-owned company, founded in 1920 in the Netherlands, is strongly committed to safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to an efficient supply chain.

With a presence in 58 locations across 28 countries, our team of over 2,700 dedicated professionals operates a modern fleet, including 25,000 tank containers, 4,900 dry bulk containers and dry bulk trailers, 575 road tankers, and nearly 900 trucks. Join us and be part of a dynamic and forward-thinking team!

The Role

This role offers an exciting opportunity to develop a career in an international business environment, with excellent opportunities for personal and professional development. Working with some of the largest companies across the world, you will gain logistics industry experience that is second to none.

As Customer Service Representative, you are the main contact person for your customers. From the moment the customer sends a transport request you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the logistics specialist who answers all of your customer´s queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements.

Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations, discussing developments in sales, and working on improvements.

Successful candidates

Will have strong organisational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:

• a minimum of two years customer service experience in an office based environment, ideally in logistics, grade C/4 in GCSE Maths and English or relevant degree
• experience of working in a customer facing role
• an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity
• attention to detail, the ability to work well under pressure, and able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands
• the desire to build relationships internally and externally
• willingness to undertake training and development activities

What we offer:

• A position in the centre of operations and commerce. It could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
• A workplace where we believe in giving trust, responsibility and taking ownership
• A dynamic environment with a strong focus on operational excellence. ambition, improvement, and fun in business are part of our DNA
• Attractive Den Hartogh benefits package including competitive salary, excellent pension and life assurance scheme, 25 days holiday, cycle to work scheme (salary sacrifice), Benefit Hub, Help@Hand scheme and employee assistance programme.

How to apply

Please apply via the link on this page.  For more information about the role, please contact Sarah Langridge, HR Co-ordinator (slangridge@denhartogh.com).