Customer Service Representative

About Royal Den Hartogh Logistics

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Our family-owned company, founded in 1920 in the Netherlands, is strongly committed to safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to an efficient supply chain.

With a presence in 58 locations across 28 countries, our team of over 2,700 dedicated professionals operates a modern fleet, including 25,000 tank containers, 4,900 dry bulk containers and dry bulk trailers, 575 road tankers, and nearly 900 trucks. Join us and be part of a dynamic and forward-thinking team!

A new role has been created within our Global Logistics BU in Indonesia - the Customer Service Representative, Indonesia is an integral role within the Operations Team and is tasked with ensuring our customers' needs are addressed promptly through close collaboration and follow ups with our internal and external stakeholders. This position will be based out of our Jakarta office in BSD Tangerang.

Key Responsibilities

• Follow up with customers on the possible conversion of quotation made into firm bookings
• New customer on boarding process compliance
• Provide vessel details to match customers requirements
• Place bookings with the carriers and feeders to book space according to the plan
• Follow up the pick up and laden return of the tanks until on board on the planned vessel
• Overcome all operational issues in the export & Import process to the satisfaction of the customer
• Update the movements in the Equipment Control Sheet
• Calculate the accrued detention, if any
• Send the on board confirmation to the customer
• Request the Invoicing team to complete the invoicing
  

• Bachelor Degree from any major / specialization
• Proficient in Microsoft Excel and Google Workspace
• Fluent in written and spoken English
• Based in BSD, Tangerang Selatan