Customer Service Representative / Account Manager

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role
We are looking for a highly organised, detail-oriented and proactive Customer Service Representative / Account Manager to join our Business Unit Global team. In this key role, you’ll be the trusted partner for your customers managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

What will you do?

• In this department, you will be the point of contact for a number of (international) clients;

• You are responsible for the operational execution and the associated administration;

• This means daily contact with customers and internal departments, shipping lines, rail operators, cleaning stations, and many other supply chain partners;

• Together with colleagues, you provide clients with creative transport solutions to expand and/or optimize existing business;

• In short, you are the central link coordinating and monitoring all parties to ensure transport is carried out to the client’s satisfaction.

Job Requirements

• Bachelor’s degree (preferred) with experience in international logistics or transport.

• Proven customer service experience within a fast-paced supply chain environment.

• Knowledge of deep-sea shipping and import/export customs (preferred).

• Strong analytical, organizational, and problem-solving skills with commercial awareness.

• Excellent communication skills in English and Spanish (additional languages are a plus).

What we offer

We offer you an interesting position with a high degree of responsibility in a international and informal organization. An opportunity to grow with us in a workplace where we believe in giving trust, responsibility and taking ownership. We offer attractive Den Hartogh employment conditions, personal development and flexible working arrangements.

How to apply
Please apply via the link on this page and upload your CV and motivation.  For more information about the role, please contact Nigel van den Berg (Operations Coordinator) via NvandenBerg@denhartogh.com.