Customer Service Representative

About Royal Den Hartogh Logistics

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Our family-owned company, founded in 1920 in the Netherlands, is strongly committed to safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to an efficient supply chain.

With a presence in 58 locations across 28 countries, our team of over 2,700 dedicated professionals operates a modern fleet, including 25,000 tank containers, 4,900 dry bulk containers and dry bulk trailers, 575 road tankers, and nearly 900 trucks. Join us and be part of a dynamic and forward-thinking team!

A new role has been created within our Global Logistics BU in Indonesia - the Customer Service Representative is an integral role within the Customer service Team and is tasked with managing the day-to-day operational activities through close collaboration with our internal and external stakeholders. This position will be based out of our Medan office.

Key Responsibilities
1. Organize and coordinate vessel schedule requirements and intended activities including creation of manifest, and vessel space booking, arrangement of Master Bill of Lading. 

2. Coordinating internal operations team  to ensure smooth delivery of shipments. 

3. To ensure the smooth facilitation and processing of customer’s shipments within required Standard Operating Procedures (SOPs) and timeframes without supervision. 

4. Coordinate with relevant parties for custom clearances and trucking arrangements .

5. Prepare shipping documentation accurately and timely. 

6. Complete all required file administration including documentation, billing, vendor invoices. 

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

8.  Assist with collection of demurrage from customers, and support the payment and invoicing process to vendors. 

9.  Perform ad-hoc assignments as and when required.

Competencies & Qualifications Required: 

• Min. education at Diploma level. 

• Min. 2 years’ experience in a similar role, experience in Freight Forwarding/Logistics is an advantage. 

• Fluency in Medan Hokkien. 

• Strong interpersonal skills; able to build relationship with people from different culture. 

• Ability to work under pressure, meet deadlines through good time management and allocation of priorities and  able to work in fast paced environment.

• A team player with initiative, willingness to learn and open to new challenges and responsibilities. 

• Good knowledge of Incoterms and proficient in MS office applications.