Logistics Customer Service Representative - Drybulk

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

Den Hartogh Scandinavia has since the last couple of years been expanding rapidly, and we strive to continue this journey during the coming years. One of our Swedish offices is located in Gothenburg City center and the other one Den Hartogh Logistics Service Center (LSC) is located in Stora Holm, with our own terminal for activities like cleaning, heating, repair, storage and homebase for our drivers.

The Role

As a Customer Service Representative at Den Hartogh, you are the main contact person for your customers. You will network with all internal stakeholders to service the customer(s) or escalate as appropriate. As the customer service representative, you will link with commerce to provide guidance, support and information to create chemistry with our customers, providing optimal supply chain solutions on export and import enquiries. You are the face of Den Hartogh DryBulk Logistics to our customer(s), offering a point of contact who answers all your customers queries, handles compliments, complaints, implements new lanes, and executes financial and operational analysis to enable continuous improvement.  Fulfilling your daily tasks in line with the Den Hartogh values and behaviors.

Together with your colleagues, you will provide sustainable transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations, discussing developments in sales, and pro-actively streamline internal processes to drive customer centricity and continuous improvement.

Successful candidates

Will have good organisational skills, be an excellent communicator and eager to understand all aspects of our business. We are a global company so it is important to be fluent both in Swedish & English. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally.

Furthermore, you will have:

• a minimum of two years customer service experience in a logistics and/or shipping environment

• an education preferably in international logistics or similar;

• experience of working in a customer facing role;

• an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity;

• attention to detail, the ability to work structured and well under pressure, be able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands;

• excellent communication skills, diplomatic and sophisticated in interactions with the internal and external stakeholders;

• willingness to undertake training and development activities;

• previous experience of account management is desirable

• drivers license B is an advantage
  

Our offer

An opportunity to continue to develop and contribute to the business unit DryBulk’s development in Sweden;

• A workplace where we believe in giving trust, responsibility and taking ownership;

• A dynamic environment with a strong focus on operational excellence. ambition, improvement, and fun in business are part of our DNA;

• Work life balance, great colleagues and an attractive benefits package.

Den Hartogh is a great place to work, we care about people and their safety and wellbeing which makes us an employer of choice. We are looking for professional ambitious employees, who are searching for an opportunity to invest in their future, to build expertise and contribute to a rich and diverse culture.

We are looking forward to your application! 

Please apply via the link on this page. Make sure to submit an English version of your CV. For more information about the role, please contact Sarah Langridge, People & Culture, SLangridge@denhartogh.com