Operations Executive

Den Hartogh Logistics is one of the world’s leading Logistics Service Providers. Our family-owned organization was established in The Netherlands in 1920. As a bulk logistics service provider for the chemical, gas, polymer and food industry, we combine the best elements to create the optimal solution for each situation. Safety and operational excellence are embedded in our culture.

This role is based in our Singapore office and reporting into the Operations Supervisor. He/She will be part of a fast-paced team coordinating operations activities, liaising with transporter on loading delivery and coordinating with customers to ensure smooth delivery of our shipments.

Key Responsibilities for Operations Executive

• Organise and coordinate vessel schedule requirements and intended activities.

• Coordinate operations activities, liaise with transporter on loading delivery and co-ordinate with customers to ensure smooth delivery of shipments.

• To ensure the smooth facilitation and processing of customer’s shipments within required Standard Operating Procedures (SOPs) and timeframes without supervision

• To provide full customer service support to allocated customers.

• Handle region import & export shipment, working closely with local network partner for actual arrival and update in-house system

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Prepare shipping documentation accurately and timely

• Complete all required file administration including documentation, billing, vendor invoices

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Perform ad-hoc assignments as and when required

What Den Hartogh Offers

• Flexible work arrangement (hybrid environment, flexi-time)

• Training & development

• Internal rotation opportunities

• Medical / Dental benefits

• Min 2 years of Experience in Freight Forwarding/Logistics/ISO tank industry is an advantage

• Strong interpersonal skills; able to build relationship with people from different cultures

• Ability to work under pressure, meet deadlines through good time management and allocation of priorities and able to work in fast paced environment

• A team player with initiative, willingness to learn and open to new challenges and responsibilities

• Good knowledge of Incoterms

• Proficient in MS office applications and savvy with new systems

• Min. Diploma, Advanced/Higher/Graduate Diploma