Senior Claims Specialist

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role
We’re looking for a Senior Claims Specialist, responsible for the professional management and handling of claims arising from international and national freight transport.  In this role you will have the capacity to operate in a dynamic logistics environment where transport takes place worldwide by rail, road and sea, along with the knowledge to support the development of other team members.

Your responsibilities will be to: 

• Manage and process equipment and liability claims relating to transport and logistics (damage, loss, delay).

• Assess liability based on legal conditions of carriage and contractual agreements.

• Application and interpretation of international treaties and terms.

• Maintain contact with relevant fleet departments, clients, carriers, insurers, lawyers, and surveyors worldwide.

• Negotiate settlements and recovery files.

• Prepare claim reports, risk analyses and management information.

• Work with SHEQ and other departments to identify structural causes of damage and advise on preventative measures.

• Contribute to the optimization of claims processes and internal procedures.

• Ensure compliance with laws and regulations, and internal compliance requirements.

Successful candidates will have:

• In depth knowledge of legal transport conditions and international regulations including CMR, Hague-Visby Rules, Hamburg Rules and Incoterms.

• Demonstrable experience in claims management within the logistics or transport sector, ideally with knowledge of the food sector.

• Experience with internationally operating stakeholders and complex claims files.

• Strong analytical skills and legal acumen, with the capacity to draw information from various sources, and handle complex documents.

• Excellent communication and negotiation skills, with a strong capacity to collaborate with team members.

• Practical, proactive, innovative, accurate and stress-resistant work ethic.

• Ability to multi-task and prioritise workload, learning quickly and working at pace.

In addition, it would be advantageous to have: 

• Completed higher professional or university degree, preferably in Law, Logistics Management or Insurance.

• Potential to manage and provide extensive guidance to diverse team of claims handlers (based in a number of locations).

• CII qualifications.

• Effective time, planning and project management skills.

What we offer:
At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.

• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.

• Opportunities for professional growth and personal development, supported by tailored training programmes.

• A competitive benefits package, including:

  • Excellent pension and life assurance schemes

  • 25 days annual holiday, plus opportunity to purchase additional days

  • Cycle-to-work scheme

  • Access to our Benefit Hub for exclusive perks and discounts

  • Comprehensive Help@Hand support and Employee Assistance Programme

• A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.

Sounds good? Apply now!
Want to know more? Contact Sarah Langridge, People & Culture Co-ordinator (slangridge@denhartogh.com) or apply directly via the button below.